Frequently Asked Questions (FAQs)

1. What is the delivery time for my order?
Our total delivery time is 5–11 business days, including 1–3 days processing time and 4–8 days shipping time. You will receive a track & trace as soon as your order has been shipped.

2. In which countries do you deliver?
We currently ship to the UK only — and the best part?
Shipping is completely FREE, no minimum order required.

3. Which payment methods do you accept?
At The Bloomix, you can pay securely with:

• PayPal

All payments are processed via an SSL-secured connection.

4. Can I return my order?
Yes! You have up to 30 days after receiving your order to return it. The item must be unworn and in its original condition. Please check our return policy for more information.

5. Are returns free of charge?
Received a defective or incorrect item? Then we will cover the return costs.
Changed your mind? Then the return costs are at your own expense.

6. How do I know if my order was placed successfully?
After placing your order, you will immediately receive a confirmation email with your order details. Haven’t received anything? Please check your spam folder or contact us.

7. How can I contact you if I have questions?
Do you have questions, comments, or just want to say hello? You can reach us via:

Business name: The Bloomix
Business address: Cedelshof 2, 9298SB, Kollumerzwaag, Netherlands
Phone number: +44 152 925 7999
Email: info@thebloomix.com
Business hours: Monday to Friday: 9:00 AM – 5:00 PM
VAT number: NL862652339B01